I need to get those features back as I use them for controlling my kid's screen time, etc. Complete bullshit but there's no way to get through these morons! It's like talking to beings from another planet. that "those features were there temporarily and in fact, my fiber service - which is the SimplePay at $65/month - does not give me access to those features!". this should captured in a script and used in some comedic sitcom. I knew what I was dealing with but I had to give them a chance (I almost had a panic attack in the process dealing with these clowns!). I knew the horror stories that people had to put up with when calling this company. The new firmware absolutely took these options away! I was completely blown away by the sheer stupidity of these people! I called them and over a period of three business days and after being put on hold for an average of 45 to 60 minutes, I was able to get through their customer service. They were nestled together as: Blocking/Filtering Prior to this update, the admin menu offered a very simple Blocking/Filtering options under Advanced Settings. I had the modem on since April and the same as the tech set it up but had to do a hard reset the other day and part of the setup, the router flashed automatically to the latest firmware (CZD005-4.16.011.0.bin). I have not had any issues with the service (I live in St. Included in the deal was this ZYXEL C3000Z Router which has been actually pretty good for our home size.
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December 2022
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